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Wednesday, January 02, 2019

IT battle with Robotic Process Automation

Was unaware this was an important issue,  for consideration.  With interesting usage statistics.  I later noted the quote that  " ... for RPA you needed to be very close to the people that understand the process ... ".   Well yes, if this is the Business process, you should always be as close as possible, for any kind of modeling or analytics.   It does not mean you are restricted to exactly that process. 

Time for a truce in IT’s battle with RPA   in Computerweek. by Lindsay Clark

Lack of governance and limited resources have put IT departments at loggerheads with business-led robotic process automation. But RPA and IT teams can help each other out – if they play nice
According to primatologist Signe Preuschoft, people laugh to admit fear and communicate a desire to avoid conflict. Whatever the reason, Daniel Dornbusch, senior vice-president of global finance shared services at industrial firm BASF, got the biggest laugh of the afternoon at a conference when he answered a question about the relationship between the IT department and his team’s effort to enhance efficiency with robotic process automation (RPA).

Responding with a dry understatement, Dornbusch said: “I mean, they are colleagues, and we need servers. And we cannot get servers without going through IT.”

Speaking at RPA supplier UiPath’s recent London conference, he went on to discuss some of his frustrations with the IT department. He said that following a request to install UiPath on company servers, the IT department said it wanted to use the RPA infrastructure to host other activities. Instead, the RPA team took control of its own technology, to retain its proximity to experts in business processes.

“This game is constantly going on. There are certain tasked that we need to centralise, and it is good to do that, but especially with RPA, you want to be really close to those people who understand the processes.”

Businesses are focusing their attention on RPA as a quick and easy fix to automate manual tasks and reduce errors, Gartner says. Its research found global spending on RPA software is set to reach $680 million in 2018, an increase of 57% year over year. In 2022, it will total $2.4 billion, the research firm says. ... " 

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