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Saturday, June 02, 2018

Wal-Mart Combines Texting, Shopping with Jetblack

Note the interesting inclusion of AI to develop intelligence about what to recommend.    The resulting knowledge base could provide a starting point to better understand consumer shopping patterns and trends.   Journeys as well as choices and directions?   Quite innovative for Wal-Mart, how will it compete with Amazon? Will be following.

Walmart’s newest service brings texting and personal shopping together    In Retailwire by George Anderson  with expert comment.

Walmart announced the limited launch of a new personal shopping service, Jetblack, that combines real people and artificial intelligence to offer product recommendations for everyday staples and birthday gifts to busy customers (primarily moms) and delivers them on the same or next day at no additional charge.

The service, which is initially available in Manhattan and parts of Brooklyn, is the first to launch from Walmart’s Store No. 8 technology incubator. Jetblack is being led by Jenny Fleiss, co-founder of Rent the Runway and also head of Code Eight, the first portfolio company within Store No. 8.

Jetblack is available by invitation only and charges a monthly subscription of $50 to members. It combines the expertise of professional buyers across categories, including fashion, health and wellness, home and parenting, with artificial intelligence to find the right products to recommend. It also makes use of shopper recommendations to expand the overall knowledgebase.  ... " 

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