Mentioned previously here, back to product selection curation. Would be a good place to model the process of consumer interaction with needs. The journey involved could produce places for useful interaction. A Concierge model? Note also the use of human agents who are training an AI.
Walmart Builds a Secret Weapon to Battle Amazon for Retail's Future
In The Wall Street Journal By Sarah Nassauer
Last summer, Walmart launched Jetblack, a personal-shopping company targeted at mothers and designed to compete with Amazon. Users pay $600 a year to order anything by text message except for fresh food. The orders go to Jetblack headquarters where dozens of agents field the requests. Then, couriers fetch the items and bring them back to a delivery hub, where they are packaged and hand delivered, usually the same day. Walmart is using Jetblack's human agents to train an artificial intelligence system that could someday power an automated personal-shopping service. In addition, Jetblack's software is learning to make agents more efficient, suggesting language to use for text interaction. Over time, the company aims to use these interactions to train the computer algorithms to learn to respond to requests with human-like nuance but with machine efficiency. .... "
Showing posts with label Jetblack. Show all posts
Showing posts with label Jetblack. Show all posts
Wednesday, March 27, 2019
Tuesday, June 05, 2018
More on Wal-Mart's Jetblack
Cost seems high based on their typical clientele and benefits. Certainly a novel approach worthy of a test. Customization of possible recommendations via demographic and shopping behavior is of interest.
Walmart launches members-only, text-based personal shopping service By Marianne Wilson in ChainstoreAge
Walmart is betting that some consumers—particularly busy parents—are willing to pay a monthly fee for the ability to shop (and receive product recommendations) via text messaging.
The discounter announced the official launch of Jetblack, a members-only personal shoping service that it described as combining “the convenience of eCommerce with the customized attention of a personal assistant.” The service is now available in limited release to customers in Manhattan and part of Brooklyn.
Jetblack is the first business to launch from Walmart’s technology incubator, Store No.8, where it previously operated under wraps as “Code 8.” It is led by Jenny Fleiss, co-founder of Rent the Runway, who joined Walmart last year.
With the launch of Jetblack, Walmart has made its first foray into conversational commerce – or the ability to shop through text messaging, online chat or voice. The service lets members order everything from toiletries and household items, to toys and fashion with a text message. It will then find the right products and deliver them the same or next day for no additional charge.
“With Jetblack, we have created an entirely new concept that enables consumers to get exactly what they need through the convenience of text messaging and the freedom of a nearly unlimited product catalogue,” said Fleiss, co-founder and CEO of Jetblack. “We are confident this service will make shopping frictionless, more personalized and delightful.”
Jetblack, which will cost members $50 per month, is targeted at more affluent shoppers, specifically busy urban parents. It includes access to personal shoppers who will offer members curated shopping recommendations (based on the member’s request) sent via text. (Other benefits include free wrapping and easy returns.) .... "
Walmart launches members-only, text-based personal shopping service By Marianne Wilson in ChainstoreAge
Walmart is betting that some consumers—particularly busy parents—are willing to pay a monthly fee for the ability to shop (and receive product recommendations) via text messaging.
The discounter announced the official launch of Jetblack, a members-only personal shoping service that it described as combining “the convenience of eCommerce with the customized attention of a personal assistant.” The service is now available in limited release to customers in Manhattan and part of Brooklyn.
Jetblack is the first business to launch from Walmart’s technology incubator, Store No.8, where it previously operated under wraps as “Code 8.” It is led by Jenny Fleiss, co-founder of Rent the Runway, who joined Walmart last year.
With the launch of Jetblack, Walmart has made its first foray into conversational commerce – or the ability to shop through text messaging, online chat or voice. The service lets members order everything from toiletries and household items, to toys and fashion with a text message. It will then find the right products and deliver them the same or next day for no additional charge.
“With Jetblack, we have created an entirely new concept that enables consumers to get exactly what they need through the convenience of text messaging and the freedom of a nearly unlimited product catalogue,” said Fleiss, co-founder and CEO of Jetblack. “We are confident this service will make shopping frictionless, more personalized and delightful.”
Jetblack, which will cost members $50 per month, is targeted at more affluent shoppers, specifically busy urban parents. It includes access to personal shoppers who will offer members curated shopping recommendations (based on the member’s request) sent via text. (Other benefits include free wrapping and easy returns.) .... "
Saturday, June 02, 2018
Wal-Mart Combines Texting, Shopping with Jetblack
Note the interesting inclusion of AI to develop intelligence about what to recommend. The resulting knowledge base could provide a starting point to better understand consumer shopping patterns and trends. Journeys as well as choices and directions? Quite innovative for Wal-Mart, how will it compete with Amazon? Will be following.
Walmart’s newest service brings texting and personal shopping together In Retailwire by George Anderson with expert comment.
Walmart announced the limited launch of a new personal shopping service, Jetblack, that combines real people and artificial intelligence to offer product recommendations for everyday staples and birthday gifts to busy customers (primarily moms) and delivers them on the same or next day at no additional charge.
The service, which is initially available in Manhattan and parts of Brooklyn, is the first to launch from Walmart’s Store No. 8 technology incubator. Jetblack is being led by Jenny Fleiss, co-founder of Rent the Runway and also head of Code Eight, the first portfolio company within Store No. 8.
Jetblack is available by invitation only and charges a monthly subscription of $50 to members. It combines the expertise of professional buyers across categories, including fashion, health and wellness, home and parenting, with artificial intelligence to find the right products to recommend. It also makes use of shopper recommendations to expand the overall knowledgebase. ... "
Walmart’s newest service brings texting and personal shopping together In Retailwire by George Anderson with expert comment.
Walmart announced the limited launch of a new personal shopping service, Jetblack, that combines real people and artificial intelligence to offer product recommendations for everyday staples and birthday gifts to busy customers (primarily moms) and delivers them on the same or next day at no additional charge.
The service, which is initially available in Manhattan and parts of Brooklyn, is the first to launch from Walmart’s Store No. 8 technology incubator. Jetblack is being led by Jenny Fleiss, co-founder of Rent the Runway and also head of Code Eight, the first portfolio company within Store No. 8.
Jetblack is available by invitation only and charges a monthly subscription of $50 to members. It combines the expertise of professional buyers across categories, including fashion, health and wellness, home and parenting, with artificial intelligence to find the right products to recommend. It also makes use of shopper recommendations to expand the overall knowledgebase. ... "
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