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Friday, June 10, 2016

Digital not the Answer to Everything

In CustomerThink: Over-engineering the Customer Experience – ‘Digital’ is not the answer to everything! .... Ian Golding, CCXP  CustomerThink Advisor featured columnist   

This article was originally written for my exclusive column on mycustomer.com – a hugely valuable and rich resource of information, expertise and inspiration for CX Professionals. You can find the original article here.  ... " 

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