Good piece in K@W, sponsored by SAP. We have developed some very big expectations regarding user experience. The expectation includes having instantaneous and complete data. In fact it is an assumption that the data is complete and correct. Usually not true. How does the UX reflect that?
User Experience: Reimagining Productivity and Business Value
Tech-savvy employees increasingly expect the digital solutions at work to be more like the easier-to-use software at home. And while they may complain about software usability, they do not always know exactly what they need. That means CIOs must develop a keener understanding of what users want — and require — based on how they work. Rewards go to those who get it right. Research shows that design-centric businesses that place more value on UX than their peers achieve productivity gains and higher equity valuations. But if solutions fall short, employees may turn to outside software — or “shadow IT” — that could carry potential security risks, say experts from Wharton and SAP.... "
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