Retired from Procter & Gamble after 27 years. Now consulting extensively. Background in mathematics, working on a wide variety of modeling, supply chain, analysis, expertise, business intelligence and social media applications.
Contact at: Linkedin
ShortBio Here.
Via the Service Innovation group, a video on Service design and journey mapping. Mulling how such systems differ from advisory applications. Is it a matter of who is assumed to be in control? See also the ISSIP site.
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