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Friday, May 13, 2022

Zoom Wants to do More

And want to see more, especially that saves time, records things, organizes things intelligently.  Give us us an after Covid present.   Here for customer service ....

Zoom is driving further into the customer service market

By Anthony Spadafora in Techradar

Video conferencing giant expands its contact center offering with Solvvy acquisition

In its latest move into the customer service market, Zoom has announced that it has entered into a definitive agreement to acquire the AI and automation platform for customer support Solvvy.

Once the acquisition closes, the two companies will provide elevated customer service experiences to enterprise businesses on a global scale and work together quickly to capitalize on new opportunities in both the contact center and customer support segments.

President of product and engineering at Zoom, Velchamy Sankarlingam explained in a press release how acquiring Solvvy will help boost its Zoom Contact Center offering which launched earlier this year, saying:  .... '

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