Nicely done, considerable case study. Agree. And suggest that a good way to ensure this is to make sure you know exactly where and how the AI is inserted in current or proposed process. Then the needed training and skills of the employees involved should be apparent.
Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity in HBS Working Knowledge by Michael Blanding
As companies adopt artificial intelligence to increase efficiency, are their employees skilled enough to use those technologies effectively? Prithwiraj Choudhury looks to the US Patent and Trademark Office for a case study. ...
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