Nicely done, considerable case study. Agree. And suggest that a good way to ensure this is to make sure you know exactly where and how the AI is inserted in current or proposed process. Then the needed training and skills of the employees involved should be apparent.
Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity in HBS Working Knowledge by Michael Blanding
As companies adopt artificial intelligence to increase efficiency, are their employees skilled enough to use those technologies effectively? Prithwiraj Choudhury looks to the US Patent and Trademark Office for a case study. ...
Showing posts with label Employee Journey. Show all posts
Showing posts with label Employee Journey. Show all posts
Wednesday, March 21, 2018
Friday, March 04, 2016
Gartner on Customer Journey Analytics. Then Thinking Beyond.
A manifesto, on customer journies. Nicely thought out.
Then this made me think beyond the customer domain. Suppose I mapped the journey of an employee in an enterprise and how that related to their goals, organization, results. And how cognitive methods augmented their abilities. At very least it would make us visit what the expectations and results might be. Employee Journey Mapping? Thinking this further.
Then this made me think beyond the customer domain. Suppose I mapped the journey of an employee in an enterprise and how that related to their goals, organization, results. And how cognitive methods augmented their abilities. At very least it would make us visit what the expectations and results might be. Employee Journey Mapping? Thinking this further.
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