AI Will Still Need Remote Human Help. Or Concierges?

Truly autonomous cars still some time away?   Will they still need rooms full of operators somewhere to take over car operations remotely in some situations?   That's what dozens of companies are preparing for.   Humans stay in the loop for now.  For legal reasons, and sometimes to protect the autonomous vehicles from other humans.  ' ... The truth is that artificial intelligence is neither artificial nor intelligent.   A.I. is made out of people .... ' 

In ComputerWorld:  by Mike Elgan

" ... California just approved licenses for self-driving cars to in fact have no human driver behind the wheel, or no human in the vehicle at all (after dropping off a passenger, or for deliveries) with one caveat: The self-driving car companies must monitor and be able to take over driving remotely.

This rule matches other parts of the country where no-driver autonomous vehicles have been allowed. There’s no human in the car, or at least the driver’s seat, but remote monitoring and remote control make that possible, safe and legal. ... "

The article further examines how humans may continue to stay in the loop for some time.   Also mentions the Facebook M example, where humans were initially designed into the system, perhaps with the goal to remove humans later?  Our own approach used a 'Concierge' model, where the AI only had to be good enough to detect and solve the easiest problems OR pass the problem off to the right expert human.  While having also gathered enough data to make the human's effort easier. 

Humans will be in many loops, somewhere, for some time.