Automation and Productivity

In the Gartner Blog.  Touches on the obvious. Automation should improve.  And I like the idea of measurement.

Automation Can Make Elusive “Productivity Improvements” A Reality?  by Craig Roth   

For years proponents of content and collaboration technology such as portals, content management, search, and office suites used “productivity improvements” as the reason to buy their products. Back in the portal heyday I used to have our researchers pull an annual list of articles about “portal ROI” and the numbers got more extreme every year. 100% ROI in 18 months? 300%? 400%? Sure! ... "