How artificial intelligence is powering retail customer experience
By Cliff Saran in Computerweekly:
Retailers are beginning to explore how cognitive computing and AI could make e-commerce smarter and more personalised ...
According to analyst Forrester, artificial intelligence (AI), big data and analytics will increase businesses’ access to data, broaden the types of data that can be analysed, and raise the level of sophistication of the resulting insight. For 2017, Forrester expects investment in AI to triple. ... "
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