According to research by Gartner, 89 percent of executives are betting on customer experience as their primary mode of competition before the end of 2016.
However, over the last few decades, customer experience and service delivery veered away from personalized support and adopted a “call and wait” system while companies cut costs and installed voice-activated phone prompts. Today’s trends are all about personalization with a twist.
We want our personalized customer service to encompass a wide variety of platforms from social media to mobile while still being easy to use with lightning-fast responses. ... "
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