From Knowledge@Wharton: After action reviews?
The digital transformation of a company requires not a mere shuffling of the organizational chart, but rather a “chemical” change in the culture and business practices, says Ganesh Ayyar, CEO of Mphasis, a major IT services company. But it is easy to say and more difficult to do. One place to start is by encouraging experimentation through the celebration of failures, adds Wharton marketing professor Jerry (Yoram) Wind. Another is to learn to co-create with clients. As always, the CEO and other senior executives set the tone: The old command-and-control style of managing is becoming passe, replaced with a more collaborative model recognizing that good ideas can come from anywhere in the company. ... "
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