In the Gartner blog, where I was attracted by the word 'digitalization', Don't like carrying the water for another term. But OK if it makes a useful distinction. Not conducive to agility or innovation? Connection to BPM is also interesting. Some good points are made and an invite to a discussion to talk it further.
Process Digitalization: Just More Automation? by Bruce Robertson
No, it’s worth distinguishing new capabilities that go beyond just getting the work of of paper (or in manufacturing, out of human hands). If you don’t change the work really, what’s the point? Well, there IS a point to the automation phase — greater visibility and control, and maybe more agility. Maybe. Given that most of us focused our BPI or BPM efforts early on efficiency and cost reduction, the main emphasis was on standardization, not enabling much change. ... "
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