Connecting Employees and Customer Experience

In CWorld: " ... Improve outcomes by connecting the employee and customer experience ... " Absolutely, but what if your employees are several steps away from the customer?  A classic situation in CPG products and retail.  Mobile connections today can make this more possible. Our Mr. Clean project was an early, imprecise attempt to make this happen, but culture, among other things, made the idea unsuccessful.  See the tags below for more.