In CGT: A natural outgrowth of the Internet of things. New kinds of connections and opportunities. . " ... To help IT and non IT leaders in manufacturing justify investment in connected products for after-sales service transformation, International Data Corporation (IDC), offers a new report, “IDC Planscape: Transformation Service through Connected Products."
According to the new report, leading manufacturers have seen the potential that aftersales service revenue holds, with some collecting up to 50% of their profits from aftersales sources. This trend will continue, as IDC Manufacturing Insights estimates that by 2020, onboard service revenue will outpace product-related revenue by a factor of two. Service through connected products is a cornerstone of growing revenues for many manufacturers in the coming years. ... "
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