Working thoughts: There should be a compendium of 'Questions to ask first'! For all sorts of contexts. Is it the same as an FAQ? Not exactly. But is it enough different? In the enterprise when we did AI, we developed a one page list of questions that an expert would send to some one with a problem, this was a kind of entry ticket to see the expert. Sometimes the expert might just respond with 'the answer is 42'. Or feed the answers to a bot to answer it, .... but lastly pick up the phone to talk to the person or see them. This worked, mostly but had its own issues. Makes me think further about the problem.
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