An example of semi-permanent change from COVID? We certainly are doing far more drive through than before the pandemic. Been discussing the dynamics for some time.
Is fast food going too slow in reopening for dine-in business? in Retailwire by Matthew Stern
City by city and state by state, U.S. retailers are reopening as reported COVID-19 infections continue to drop. Fast food chains, however, have been moving more slowly.
While local restaurants have been opening up, chains including Popeye’s, McDonald’s, Starbucks and those owned by Yum! Brands have remained more focused on digital sales and limited in the full reopening of stores in key markets, according to Yahoo! Finance. Brands cite operating in accordance with CDC guidelines and local regulations, but are farther from across-the-board reopening than smaller restaurant operators.
Part of the hesitation may be found in the franchise model some of these brands operate under. McDonald’s franchisees in late May were insisting on staying closed despite the easing of local restrictions, according to a Bloomberg report. Some stated that they were doing well enough through drive-thrus and mobile ordering and had neither enough staff to reopen nor interested diners to justify reopening. The chain hopes to have all restaurants fully open by late August. ... "
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