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Saturday, December 24, 2016

Hilton Builds Connie Assistant with Watson

More hotel chains thinking about the usefulness of virtual assistants.   Notably includes Watson, and using conversation via a humanoid bot called Nao, and a Watson driven system called Wayblazer.   Must such bots be humanoid?  The model of a concierge is used.

In TNW: 
" ... Earlier this year, Hilton started a test with a concierge robot for its chain of hotels in the US. ...  The project is based on a partnership with IBM’s Watson program.

The robot – named Connie, after the hotel’s founder Conrad Hilton – is available to answer questions from customers. Connie knows everything about the hotel, neighborhood restaurants, tourist attractions, and so on. ... " 

See my list of assistants being investigated.

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