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Friday, June 21, 2013

Kroger Checkout Time Technology

Good USA Today article on a number of methods that Kroger is using to improve checkout times.    A high labor cost in retail, and frequent complaint of shoppers.  We examined a number of shopper assisted checkout methods in our lab environments.

" ...  "Nobody likes to wait in line," said Marnette Perry, senior vice president of operations and strategic initiatives at Cincinnati-based Kroger. "If we wanted to develop loyalty from our customers, we really had to respect their time and improve the checkout experience."
By year's end, the nation's largest grocer expects to complete the installation of overhead infrared sensors that count customers in all 2,424 supermarkets operated by Kroger. In the past few years, the retailer has quietly widened the use of technology to analyze most popular shopping times to better staff cash registers.... " 

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