Have for a long time thought about the natural connections between Business Process Modeling (BPM) and the augmentation of jobs and sub tasks using Cognitive systems. We experimented with this idea in the expert system era. Saw a short presentation on the topic last year. Now IBM has software services in both spaces. Came upon this pointer to work done underway in the area. Worth a much closer look.
" ... IBM® Business Process Manager (BPM) is widely used to automate business processes, and the end users are often knowledge workers who make decisions based on their domain knowledge. IBM Watson™ has the capability to respond to user queries using natural language based on a corpus about any business domain. If you integrate an IBM BPM V8.5 application with the Question and Answer service on IBM Bluemix™, your team can use IBM Watson to support decision making based on a particular business corpus. ... "
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