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Sunday, June 19, 2022

Ai and Hospitality Industry

Consulted in this space ...

3 Ways A.I. Is Transforming the Hospitality Industry

How restaurants, hotels, and other businesses are using artificial intelligence to create better customer experiences.


Few industries have been hit as hard by the pandemic as the hospitality industry. According to a January 2022 study by the National Restaurant Association, 74 percent of restaurant operators said their business is less profitable now than it was before the pandemic, and 63 percent of operators said that their sales volume in 2021 was lower than in 2019.

Employee retention hasn't gotten any easier either, as workers are leaving the hospitality industry in record numbers. According to new data from the Bureau of Labor Statistics, 5.6 percent of employees in the food services and accommodation industry quit their jobs in April 2022, more than in any other sector.

Artificial intelligence could help hospitality businesses that are understaffed and tight on cash. Several companies now offer A.I.-based solutions to improve and streamline both guest experiences and back-of-house operations, including inventory and supply chain management, menu optimization, guest profiles, and crowd control.  ..... 

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