Not many details, but another example of retail likely using advanced machine learning pattern recognition approaches. Particular mention of optimizing operations, which would imply process, but not sure whose words these are.
Microsoft, British retail giant in artificial intelligence deal By Marianne Wilson in ChainstoreAge
Marks & Spencer Group is exploring artificial intelligence through a strategic partnership with Microsoft Corp.
The collaboration is focused on testing the integration of Microsoft AI technologies into M&S’ customer experience, stores and wider operations. The two companies will work together to explore how artificial intelligence can be used the retail environment to improve customer experience and optimize operations. ... "
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