A Look at Amazon Go

A closer look at AmazonGo.    And notes that there lots of employees at hand to show how it works. Not too different that the experience I just had at a McDonald's, where there was always employees at hand to show how the ordering kiosk works.   In our innovation center we also observed the obvious, which was that tech had to be explained to customers, especially were it went outside of normal use.  How might training work?  Needed or not?   Also in Retailwire.