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Thursday, March 29, 2018

More on Watson Assistant

More on the announced service.  This piece is interesting because it lists some specific current companies playing in the space with Watson.  Chatbot style interactions in a number of business interactions rather than in the home.

IBM’s new Watson Assistant targets business with ‘white label’ service 
The newest voice-activated A.I. assistant differs from Alexa, Siri, Cortana and others with a white-label service approach that works in the background.  .... 

 ... Other potential customers for Watson Assistant include connected device manufacturer Harman, a subsidiary of Samsung that has created a digital cockpit system fitted into a Maserati GranCabrio, and Royal Bank of Scotland, which will use the A.I. assistant in contact center calls. Greenstein also pointed to a deployment at Munich Airport, where Watson Assistant is embedded into a Softbank Pepper robot that answers questions and provides guidance for travelers, such as where gates are located and why a flight might be delayed. .... " 

By Matthew Finnegan      Senior Reporter, Computerworld  ... 

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