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Wednesday, March 28, 2018

How to Own the Customer experience

Attending this tomorrow, a favorite topic of mine ... join us at the link below: 

How to Own the Customer Experience:

" ... AI-driven interactions between customers and brands will soon be occurring more often. Messaging platforms such as Facebook Messenger and Slack will combine with AI to make sense of text — both conversational and written — and offer services in real time. In this MIT Sloan Management Review article, speaker Bala Iyer along with coauthors Andrew Burgert and Gerald C. Kane discuss how companies can prepare for this shift by choosing a platform, running experiments, and begin introducing AI to their customers today. Read it for free in advance of the live webinar on March 29th:     " ....   Customer interactions with brands will soon become managed by AI via messaging platforms — and companies need to be ready.    ... " 

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