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Friday, July 14, 2023

AI Replaces Staff

It starts.  Selectively expected

Suumit Shah, founder of an e-commerce website, said that his firm had laid off 90% of its support staff.

An Indian CEO is being criticised after he said that his firm had replaced 90% of its support staff with an artificial intelligence (AI) chatbot.

Suumit Shah, founder of Dukaan, said on Twitter that the chatbot had drastically improved first response and resolution time of customers' queries, The tweet sparked outrage online.

It comes at a time when there has been a lot of conversation and apprehension about AI taking away people's jobs, specially in the services industry.

In a series of tweets, which have over one million views, Mr Shah wrote about his firm's decision to use a chatbot. He said that though laying off staff had been a "tough" decision, it was "necessary".. 

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