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Saturday, January 04, 2020

On the Trust of AI

Over time this will change, but mere statistical statements of performance are still hard to win with.  Augmented a doctor's reasoning capability is still a more powerful argument.   Note the argument of 'uniqueness' of their case mentioned here.   The doctor is still there to address unique cases.

AI Can Outperform Doctors. So Why Don’t Patients Trust It?   By Chiara Longoni,  Carey K. Morewedge in HBR

Our recent research indicates that patients are reluctant to use health care provided by medical artificial intelligence even when it outperforms human doctors. Why? Because patients believe that their medical needs are unique and cannot be adequately addressed by algorithms. To realize the many advantages and cost savings that medical AI promises, care providers must find ways to overcome these misgivings.

Medical artificial intelligence (AI) can perform with expert-level accuracy and deliver cost-effective care at scale. IBM’s Watson diagnoses heart disease better than cardiologists do. Chatbots dispense medical advice for the United Kingdom’s National Health Service in lieu of nurses. Smartphone apps now detect skin cancer with expert accuracy. Algorithms identify eye diseases just as well as specialized physicians. Some forecast that medical AI will pervade 90% of hospitals and replace as much as 80% of what doctors currently do. But for that to come about, the health care system will have to overcome patients’ distrust of AI. .... "

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