Can they be separated? Can deep learning be yet more precise in making a distinction? In some early work with MIT Media lab we tried to detect emotion and engagement when people interacted with product. Can artificial neurons now do it the same way?
Is Your Emotional Intelligence Authentic, or Self-Serving? By Ron Carucci in the HBR
It’s possible to fake emotional intelligence. Similar to knockoffs of luxury watches or handbags, there are emotions and actions that look like the real thing but really aren’t. With the best of intentions, I’ve seen smart leaders charge into sensitive interactions armed with what they believed was a combination of deep empathy, attuned listening, and self-awareness but was, in fact, a way to serve their own emotional needs. It’s important to learn to spot these forgeries, especially if you’re the forger. ..... "
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