In HBR, a good article that scopes out various approaches for knowledge management. How formal do these approaches have to be? Or can they just observe in the background and construct knowledge via usage? An obvious AI - Learning connection. Or can they be best built by informal user evolved structures, like Wikis?
" ... How can we improve how organizations learn and adapt in fast-moving industries? I recently spoke to a group of Silicon Valley HR leaders and this question came up, along with the related matter of how to do knowledge management better. They asked how we do knowledge management at frog design, since we have studios spread all over the world and work in a diverse range of industries. Frog does relatively little formal knowledge management, but as we talked I realized that there are many things we do to support learning but don't get recognized as knowledge management. I suspect the same is true at many organizations ... "
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