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Sunday, October 25, 2009

Unilever Consumer Contact Center

In Consumergoods Magazine:

' Unilever Unveils Online Self-Service Platform
Unilever goes live with the Astute Solutions' RealDialog Self-Service solution on its sixth brand Web site since June 2009 -- extending the company's service to consumers via the Web. Handling approximately 3.5 million consumer contacts annually, Unilever's contact center supports more than 90 brands in the United States, Mexico and Canada ... '

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