How Generative AI is Changing the Knowledge Paradigm for Enterprises

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From VB Spotlight

How generative AI is changing the knowledge paradigm for enterprises

VB Staff, May 12, 2023 5:05 AM

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At the enterprise level, keeping track of internal data and information has become an enormous challenge. In this VB Spotlight event, learn how new generative AI experiences are unlocking the full potential of data in enterprise environments and reducing time to knowledge.

With the increasing complexity and distributed nature of organizations – far-flung teams, remote work, and a multitude of knowledge systems, data is difficult to track down across an entire enterprise knowledge ecosystem, and workers are feeling the toll.

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This knowledge access challenge “results in a loss of productivity and a frustration that we’re starting to see, leading to diminishing engagement from our employees,” says Phu Nguyen, head of digital workplace at Pure Storage during the recent VB Spotlight, “The impact of generative AI on enterprise search: A game-changer for businesses.

He was joined by Jean-Claude Monney, a digital workplace, technology and knowledge management advisor and Eddie Zhou, founding engineer, intelligence at Glean to discuss the emergence of the evolutionary leap forward in workplace-specific search tools, powered by generative AI, that gives employees full access to the knowledge they need, and its context, anywhere in the organization.

The evolution of enterprise search

Traditional enterprise search can’t reach all the knowledge in an organization, which is spread out in multiple systems. It can mine structured knowledge, such as the data found in Jira, Confluence, intranets and sales portals, but unstructured knowledge, the information communicated through IM, Teams, Slack, and email, has been uncharted territory, difficult to corral in any helpful contextual way, Nguyen adds.

“The paradigm of knowledge management has changed significantly,” he says. “How do you have a system that can look at both structured and unstructured data and provide you with the answers that you’re ultimately looking for? Not the information that you need, but the answer that you’re looking for.”

Solutions that integrate with multiple systems and utilize generative AI can address these challenges, and help employees find the information they need to perform their jobs effectively, no matter where that knowledge resides.

“Companies are now building searches specifically for the workplace, built for internal searches that work across your internal system,” Nguyen explains. “Most importantly, they’re built on a knowledge graph that returns a search that’s more relevant to your employees. This is all very exciting for us because we think of this as part of our employee information center strategy. Previously it was just an intranet and our support portal, but now we have this workplace search that can connect information across multiple systems inside our organization.”  ... '