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Wednesday, July 18, 2018

Announcing Chatbox for Talking to the Customer

Pointed out to me. Closer to a real continued, intelligent conversation with the customer.  What we hoped to gain in past approaches.

Chatbox launches messaging ecosystem for personalized customer experiences at scale
Chatbox Instant Apps facilitate the dynamic exchange of rich, structured data within messaging streams and can be deployed to any channel, carrier or hardware

SEATTLE, July 18, 2018 /PRNewswire/ -- Today, Chatbox announced the launch of its new integrated messaging ecosystem. The Chatbox platform helps businesses deliver hyper-personalized, messaging-based customer experiences at scale across texting, chat and social channels.

Today's consumers are less and less willing to waste time when interacting with companies. They want to get questions answered, make purchases, or get the service they need -- all on their timeline, preferred channel and with no loss of context from their previous conversations. A recent study by Oracle shows that 75 percent of consumers perceive an enhanced experience enabled by modern engagement capabilities in more-personal scenarios. And according to Facebook, the channel of choice is mobile applications: 67 percent of people expect to use messaging apps more to talk to businesses.  .... "

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