I have been reviewing reviewing SAS's blogs. They nicely have a 'customer intelligence blog:
Evolving relationships for business growth
Welcome to Customer Intelligence, a blog for anyone who is looking for ways to improve the business of marketing and communicating with customers.
We strive to prompt new thinking in the way you tackle customer-related business issues. And we hope to inspire the use of analytics for everything from multi-level marketing to social media campaigns. ... '
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