Nicely done view of the space and it takes it beyond JUST hard quant pattern problems, and on to the kind of the decisions involved. Lots of work yet to do, but this helps segment them. Rwaad the whole piece for more detailed discussion.
The six fields where artificial intelligence (AI) will offer added value in customer experience
By Steven Van Belleghem in Customer Think.
Six steps where AI can influence customer experience
Today (2017), we entrust all kinds of simple tasks to our virtual assistant, from setting our morning alarm call to timing how long it takes to boil an egg. Of course, this is little more than playing about. Even so, it is the start of the evolution in AI that will soon see companies offering significant added value to their customers. This will happen in six steps, each of which will result in ever-greater AI impact.
The six steps in the AI customer relationship:
1. Curation of information
2. Provision of customized information
3. Recommendations
4. Predictions
5. Automation
6. Contextual analysis ... "
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