In the WaPo: Intriguing idea. Make a Virtual Assistant as human and engaging as possible with clever writing and narratives. I have seen aspects of this work in assistants. Integrating humor, entertainment, music, social interaction can soften assistance. But do remember that the directed communications provided do need to be focused, credible and correct. Else its not assistance.
If we define Bots as further engaging in a conversation about assistance, the need for defining a clear narrative of interaction is even more important.
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