From Lauren Carlson. This is an interesting and novel gamification example, of the class of applications where you are trying to get people to do tedious tasks. Gamifying support agent work:
".. Gamification is slowly but surely gaining wide acceptance across the enterprise, with many software vendors already integrating gaming elements into their products. But what about the help desk? My article includes some really neat graphics and makes the suggestion that gamifying the help desk will enhance the user experience and, as a result, reduce the notoriously high turnover rate among support agents.... "
Great piece that is worth a full read.
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