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Wednesday, February 10, 2010

On Poka-Yoke

We often spoke about Poka-Yoke in the enterprise. Also known as fail-safing. Designing the process so it is impossible or much harder to make big errors. Despite recent errors in car accelerator design, the Japanese pioneered this method:

From Voices - HarvardBusiness.org by Michael Schrage
Every manager and executive should perform a "poka-yoke audit": What are the persistently simple — and simply persistent — dumb mistakes we make that our technologies can help us catch and destroy? (If you have trouble coming up with five or six, I'm sure your bosses, colleagues, subordinates, and even a customer or two might constructively suggest a few...)

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