Been a while since I have taken a look at the concept. I like it, but I have seen accurate measurement ignored when design thinking was invoked. Interesting view from O'Reilly.
What is design thinking?
Human-centered design and the challenges of complex problem-solving.
By Jonathan Follett
" ... Design thinking is an abductive approach to complex problem solving that leverages the designer’s empathetic mindset in order to understand people’s unarticulated needs and identify opportunities for solutions. This is a human-centered innovation process that can be applied to a wide range of challenges: design thinking can be used to create everything from products and services to business models and processes. .... "