In Customerthink. Like this, a non technical look at typical questions asked, and reasonable answers:
8 FAQs About Artificial Intelligence and Customer Service by Tara Wildt |
Artificial Intelligence (AI) is an important and evolving concept that is having significant impact within the Customer Experience industry — and it’s a topic that is being talked about on a seemingly daily basis at this point. But is AI really ready for primetime in customer care?
I spoke with Michael Johnston, Lead Inventive Scientist at Interactions, about frequently asked questions about AI and Machine Learning as they apply to customer care. .... "