Note the capabilities for security in the enterprise, as well as editing and reuse of existing knowledge. Ultimately if this is done well, it can greatly advance business oriented systems. Managing the underlying data will still be a challenge. In the past we built FAQ based systems. More detail below:
Amazon’s Alexa Knowledge Skills enables voice-guided FAQs, glossaries, and more By Kyle Wiggers in Venturebeat.
In yet another step toward the enterprise side of the burgeoning conversational intelligence segment, Amazon today launched Alexa Knowledge Skills, a new skill type for its Alexa platform that allows employees and customers to ask questions about an organization’s data without invoking a skill name. It’s available in preview starting today, ahead of general availability in the months to come.
As Alexa senior product marketing manager Ben Grossman explains in a blog post, Alexa Knowledge skills enable folks to ask Alexa about different types of data, including (but not limited to) organization charts, building information, events, FAQs, glossaries, product catalogs, and more. Developing a Knowledge skill requires a spreadsheet of data but no extensive coding or cloud infrastructure, and the skills are privately distributed through Amazon’s Alexa for Business or Alexa for Hospitality services, meaning that they remain accessible only on devices within an organization. ... "
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