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Tuesday, November 25, 2014

Unexpected Delight in Service Design

Upcoming Talk

The OBAIS Department at the Lindner College of Business, University of Cincinnati, invites you to attend the following research seminar.

DATE & TIME: Friday, December 5, 2014, 1:30 PM  
LOCATION: UC Carl H. Lindner Hall, Room 219

SPEAKER: Dr. Rohit Verma, School of Hotel Administration, Cornell University
TOPIC: Surprise! How Unexpected Delight Influences Sequence Effects in Service Bundles

Full Abstract and Speaker Background.

Uday S. Rao, Associate Professor
Operations, Business Analytics, and Information Systems (OBAIS)
Email: raous@ucmail.uc.edu Ph: 513 556 7138, Fax: 513 556 5499

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