Do Your Knowledge Workers Have a Bitsmith?

In HBR: The concept of a bitsmith for knowledge workers. An area of particular interest to me of late:

" ... Along with my colleagues Jeff Hesse and Terry Holliday, I have been trying to understand what makes some teams of knowledge workers more productive than others. In particular, we have focused on people who work in firms that create lots of value as measured by earnings before interest, taxes and depreciation (EBITDA) per employee.

In our work so far, we've discovered the primary difference in how they do work is that they have the power to shape their work environment — which means that they can customize, upgrade, and even create new information technology to propel their productivity ... "