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Thursday, April 20, 2023

Position of IBM Watson Assistant

 Revisiting this.     We were closely connected with IBM on their excellent earlier efforts.    I get the feeling they are now scrambling now.  Looking to see this closely, to follow.

Watson Assistant: Build better virtual agents, powered by AI

Deliver consistent and intelligent customer care across all channels and touchpoints with conversational AI

263 Reviews - G2 Crowd, Book a demo, Try Watson Assistant

Conversational AI for fast and friendly customer care

We bet both you and your customers would like interactions to be friendlier and faster. To help you deliver that full functionality, IBM Watson Assistant (PDF, 63 KB) brings you a conversational artificial intelligence platform designed to help remove the friction of traditional support, and to deliver exceptional customer care based on the advantage of AI.

While you improve customer experience with a single path to providing improved chat, intelligent AI virtual agent, and human agent contact center support, you also gain a new, intuitive interface that empowers everyone in your organization to build and maintain AI-powered virtual agents and AI-powered chatbots — without having to write a single line of code.  ... ' 


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