Not unlike digital assistants, but usually more primitive to date. Usually act in a conversational mode in an existing stream of interaction. Use AI, natural language anlysis and pattern analysis to link to knowledge in a given context.
AI chatbot apps to infiltrate businesses sooner than you think by Bridget Botelho ... Editorial Director
Artificial intelligence chatbots aren't the norm yet, but within the next five years, there's a good chance the sales person emailing you won't be a person at all. .... "