I Posted in the Wiki for my Columbia Class:
Business Process Modeling ... Franz Dill
I have often mentioned business process modeling (BPM) in my case study comments. It is often useful to understand how the business works. . It lets you understand how the parts you want to improve connect, and where to insert the analytics or intelligence needed. Its also a good way to communicate your plans to management. It can also be used as a means to simulate solutions. There are formal ways to do BPM, with specific computer packages, or informal using concept maps to sketch out the process. I always use process mapping before doing a project. In the enterprise we cataloged analytics systems via their process models.
More in my posts on business process mapping (BPM).