A good piece by Greg Satell in Innovation Excellence on the Future of Retail. Always an important topic here. Can we completely reinvent the retail process in engaging ways?
" ... What’s the next big thing in digital? Mobile? Social? Online video? Those are things moving fast but the trend with the most potential for significant economic impact is, in fact, retail.
The sleepy, boring business of selling things to consumers is pepping up and becoming a hotbed of innovation. Technology and consumer trends are combining to create a shopping experience entirely different from anything we’ve seen before.... "