The topic of knowledge management was one of my interests in the enterprise. In the 80s we tried mostly successfully, and also very expensively to use artificial intelligence to solve this problem. Some of our AI applications worked well for 20 years. Yet it was hard to convince parts of the enterprise to cover the bill. When blogs emerged in the late nineties, we used them to gather and deliver knowledge, but it was hard to engage enough people in the process.
I had an interesting conversation with Vic Uzumeri of iPOV recently. He outlined his approaches, which combine cheap video and search. Some of his their studies can be found in the iPOV blog. Worth taking a look. I plan to give it a try.
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