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Friday, April 03, 2020

New in Alexa Skills

Understanding and leveraging the confidence of what you are hearing and presenting for a 'Skill' is important.  As in human conversation it is often not perfect.   Technical for skill developers.

Use the Intent Confidence Dashboard to Improve Skill Accuracy
Omkar Phatak, Amazon

Build Tips & Tools Developer Console Analyze Voice User Interface News

Today, we are excited to announce the launch of intent confidence as part of ASK analytics dashboard. Intent confidence indicates your interaction model’s performance by mapping customer utterances to intents with high, medium and low confidence. In aggregate you can see how your skill is performing against how customers are using it. This blog covers a few methods you can use to improve the overall intent confidence of your skill if it is not performing to your expectations. You can view the intent confidence metric under the analytics tab of the developer console.  ... "

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